Appointments

Configure Appointment Details

Urgent Appointment

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • use Accurx Patient Triage Monday to Friday from 8am to 6:30pm. We will respond within 4 hours during opening times
  • phone us between 8am to 6:30pm using the relevant number for your practice: 0208 302 1114 (Church Avenue), 0208 300 2747 (Burnt Oak Lane), 01322 528 221 (Thanet Road), 0208 304 6972 (Crook Log), 020 8308 4444 (Station Road)
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine Appointment

To request a routine appointment in the next 7 days:

  • use Accurx Patient Triage Monday to Friday from 8am to 6:30pm. We will respond within 4 hours during opening times
  • phone us between 8am to 6:30pm using the relevant number for your practice: 0208 302 1114 (Church Avenue), 0208 300 2747 (Burnt Oak Lane), 01322 528 221 (Thanet Road), 0208 304 6972 (Crook Log), 020 8308 4444 (Station Road)
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
  • use your NHS account (through the NHS website or NHS App) to book a Cervical Screening test.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)

  • phone us between 8am to 6:30pm using the relevant number for your practice: 0208 302 1114 (Church Avenue), 0208 300 2747 (Burnt Oak Lane), 01322 528 221 (Thanet Road), 0208 304 6972 (Crook Log), 020 8308 4444 (Station Road)
  • reply CANCEL to your appointment reminder text message

Improving Access to Routine Nursing Appointments

We are working to improve patient access by expanding the number of routine nursing appointments that can be booked online through the NHS App and other online services.
What you can now book online:
  • Cervical Screening (smear test)
  • Blood Pressure Checks
  • Contraception or Family Planning Discussion (GP-led)
These appointments are available across morning, lunchtime, and afternoon clinics, including early and late options to support people who work or have caring responsibilities.
If you are unable to book online, you can still contact the surgery by phone or in person and our team will be happy to help.
We will continue to review and expand online appointment availability to improve convenience and maintain fair access for all patients
 

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 11am.

Total Triage Practice

Sidcup Medical Centre is a Total Triage Practice

About Patient Triage,Total Triage, and Appointments.

Primary Care Networks (PCN) Enhanced Access Appointments

We want to make it easier for you to get an appointment. In addition to our normal opening hours, we also offer appointments in the morning 7am to 8am, evenings 6.30pm to 8pm and on Saturdays 9am and 5pm.

You will be offered a face-to-face appointment, but your appointment may also take place over the phone or video call.

We are working with our neighbouring GP surgeries to offer these additional appointments; you may be offered an appointment to attend one of the other surgeries listed below. Our surgery is part of a small group of surgeries called Primary Care Network and we work together in a number of ways. Our neighbouring GP surgeries in the Primary Care Network are:

  • Barnard Medical Group
    43 Granville Road, Sidcup, Kent, DA14 4TA

  • Station Road Surgery
    69 Station Road, Sidcup, Kent, DA15 7DS

  • Woodlands Primary Care
    146 Halfway Street, Sidcup Kent, DA15 8DF

 

How Do I Make An Appointment?

To request an appointment please complete the Online form in the usual manner.

If you are unable to complete an Accurx Patient Triage, please contact the surgery to complete a Patient Triage on your behalf.
You can also call 111 when the surgery is closed.

How Do I Cancel or Change My Appointment When My GP Is Closed?

If the practice is closed and you need to change or cancel your evening or Saturday clinic appointment, please email bhnc.8to8hub@nhs.net

Alternatively, if you need any support, please contact NHS 111 online (http://www.111.nhs.uk) or by calling 111 if you do not have access to online services.

Page last reviewed: 17 March 2026
Page created: 04 August 2025